Question 1

Can I change my order once the sales period has ended?

Accepted Answer

During the sales period, Thursday 8 am - Monday 10 am, you may adjust, cancel, or add to your order, even if it is already Confirmed. Once sales close Monday morning, we generate harvest lists for farmers and they get to work. We cannot make changes or additions to orders once harvest lists are sent. After Monday at 10 am, all sales are final and cannot be canceled nor refunded.

Question 2

What if I can’t pick up my order?

Accepted Answer

Ask a friend or neighbor to pick it up for you! If your order is not retrieved within your selected site’s pickup timeframe, your order will be considered abandoned with no refund, and is subject to being donated to our neighbors in need at the food bank.

Question 3

What if I receive an incorrect item, or an item that was damaged or inedible?

Accepted Answer

We are proud to offer the highest quality local foods in the Gorge, picked and packed to order. However, we know sometimes the unexpected happens- that’s the nature of farming (and life)! In the off chance that your food reaches you in an unacceptable or unsatisfactory condition, or you received an incorrect item, please let us know within 24 hours of pickup by sending an email to thecoop@gorgefarmers.com. We will happily credit your account for the lost goods. GFC reserves the right to request a photo of the product in question. Please note that customers are responsible for properly refrigerating and washing the product received; we will not issue credits for damages caused by improperly storing or failing to wash products before consumption.

Please refer to our Refund Policy (https://gorgefarmers.localfoodmarketplace.com/Home/Page/terms_of_service)for more details.

Question 4

What types of payment do you accept?

Accepted Answer

We currently accept payment by credit or debit card only. Our application to accept SNAP/EBT (formerly called food stamps) payment is currently under review. We look forward to being able to increase accessibility to our farm fresh foods!

Question 5

Why are some of my items individually packaged?

Accepted Answer

In order to get you the correct items and keep costs down for our customers, we ask that each farm bring their products in individual units, and sometimes that requires the use of a paper or plastic bag. We encourage our farmers to band, bunch, or use paper or compostable bags, but sometimes certain items do require plastic packaging to maintain quality and freshness. Our farmers have spent hundreds of hours to get you your product, and it would break a farmer’s heart to see it spoil after all that effort due to improper packaging. All orders are packed into reusable totes: we ask that customers bring a box or bag to pickup to transfer into. This is another way we’re working to reduce waste.
 
Finally, we firmly believe that local food is the most sustainable, healthy option for our community and our environment, even if there is some use of plastic. When you buy local, you:
 
 • Reduce transportation pollution
 • Lower fossil fuels emissions coming from big-Ag farms that use artificial fertilizer (a highly energy-intensive process to create)
 • Reduce harm to waterways caused by fertilizer runoff
 • Rebuild soils with regenerative agriculture practices
 • Commit to supporting fair labor practices
 • And boost our local economy by keeping dollars in our region

It’s an honor to share our harvest with you.

Question 6

How do I update my billing information?

Accepted Answer

Log into your account, and click the person icon on the top right of the page > Account Setting > Credit Card (or Billing Info to update billing name & address)

Local Pickup

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Weekly Pickup for Local Shoppers

How it Works

Pickup Locations

Wednesday 4-6 p.m. pickups:

Hood River

Lyle

The Dalles

White Salmon

Mosier

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